Refund policy

We want you to love how your Elune Studio pieces look in your home. If something isn't right, here's how we'll help.

Damaged, defective or wrong items

If anything arrives damaged, defective, or isn't what you ordered:

• Email hello@elunestudio.com within 14 days of delivery.
• Include your order number and a photo of the problem (and of the packaging, if it was damaged in transit).
• Once we've seen the photo, we'll send you a free replacement or give you a full refund, your choice. You don't need to send anything back.

30-day returns

Changed your mind? You can return unused items in their original packaging within 30 days of delivery.

• Please contact us first at hello@elunestudio.com with your order number before sending anything back. Returns sent without contacting us first may not be accepted.
• We'll email you return instructions and the return address.
• Return shipping for change-of-mind returns is paid by you, the customer. We recommend a trackable shipping service, since we can't refund a return we don't receive.

Items we can't take back

Items that have been used, assembled, mounted or altered can't be returned unless they arrived damaged or defective. Gift cards and sale items marked "final sale" can't be returned.

Refunds

Once your return arrives and we've checked it, or once your damaged, defective or wrong-item claim is approved, we'll refund you to your original payment method. Please allow 5-10 business days for the refund to appear, depending on your bank or card provider.

Cancellations

You can cancel for a full refund any time before your order ships. See our Shipping Policy.

Questions?

Email hello@elunestudio.com. We're happy to help.